Welcome to Boo Casino. This Boo Casino privacy policy explains how we collect, use, and protect the personal and financial information you share with us when you register, play, or make a payment on our site. As a casino operating under a Malta Gaming Authority license, we handle player information in line with the obligations that come with that license. This page outlines those practices in plain terms so you understand what happens with your details from the moment you sign up. If anything here is unclear, our support team is available to help.
The Information We Collect
Boo Casino data protection begins at registration, when we ask for personal details including your name, date of birth, email address, username, password, and residential address. This information is standard for identity and anti-money-laundering checks required of casinos holding a Malta Gaming Authority license, and it allows us to confirm you meet the legal age requirement before you start playing.
Before your first withdrawal, we also request verification documents as part of our know-your-customer process. These typically include:
- A government-issued photo ID, such as a passport, driver's licence, or national ID card, to confirm your identity.
- Proof of address, such as a utility bill or bank statement dated within the last three months, to confirm where you live.
- Proof of ownership for the payment method used, such as a photo or screenshot of a card, or a bank or e-wallet statement showing your name and partial account details.
When you make a deposit or request a withdrawal, we also collect the financial information needed to process that transaction. Depending on the method you choose, this may include details connected to Interac transfers, Visa or Mastercard payments, or e-wallet services such as ecoPayz, Skrill, Neteller, or MuchBetter. We only collect the information necessary to complete the payment and confirm it belongs to you.
How We Use Your Data
We use the information we collect for a defined set of purposes connected to running your account and keeping our platform compliant. This includes:
- Setting up and managing your player account, including any deposit limits or responsible gambling tools you choose to apply.
- Verifying your identity and confirming your eligibility to hold an account, in line with our obligations as a Malta Gaming Authority licensee.
- Processing deposits and withdrawals through the payment method you select, and confirming that the funds and account belong to you.
- Detecting and preventing fraud, including checks tied to the payment ownership documents described above.
- Meeting legal and regulatory reporting obligations connected to our license in Malta.
This approach also applies to any tools you use to manage your play, such as setting deposit limits during sign-up, which are recorded against your account to make sure the limit you selected is applied correctly. Every piece of information we ask for during registration or verification is tied to one of these purposes. We do not request documents or details beyond what is needed to open your account, process a transaction, or satisfy a compliance check. If our verification team needs additional information for a specific transaction or account review, we will let you know what is required and why.
Data Sharing and Third Parties
Running Boo Casino involves working with a number of partners, and some of the information we hold is shared with them where necessary for the service to function. This includes:
- Payment processors connected to the methods you use, such as Interac, Visa, Mastercard, and e-wallet providers like ecoPayz, Skrill, Neteller, and MuchBetter, who need transaction details to complete deposits and withdrawals.
- Game providers and live studios, such as those supplying our live roulette, blackjack, baccarat, and game show tables, who may receive limited account or session data needed to run the games you play.
- The Malta Gaming Authority and other relevant regulatory bodies, where reporting or disclosure is required under the terms of our license.
We share information with these parties only to the extent needed for the purposes described above, such as completing a payment or running a game session. Any use of your information beyond what is listed here would only take place where required by law or regulation connected to our Malta Gaming Authority license.
Data Security and Retention
Our approach to Boo Casino data protection Canada players can expect follows the same principles described throughout this policy, tied to our licensing obligations in Malta. We take steps to limit access to player data within our systems to staff and partners who need it to perform the functions described in this policy. Verification documents, payment details, and account information are handled through the processes required of a Malta Gaming Authority licensee.
We retain player information for as long as it is needed to manage your account, process transactions, and meet the record-keeping obligations tied to our license in Malta. This applies equally to identity documents submitted during verification and to transaction records connected to deposits and withdrawals made through Interac, card payments, or e-wallet services. Once information is no longer required for these purposes, or once any applicable regulatory retention period has passed, it is not kept beyond what our compliance obligations call for. Because these obligations can vary depending on the type of information and the transaction involved, we are not able to state a single fixed retention period that applies to every record we hold.
Your Privacy Rights and Contact Information
You can ask us about the personal information we hold on your account, including requests to access, correct, or update details such as your name, address, or contact information. As a company licensed by the Malta Gaming Authority, we handle these requests in line with the obligations attached to that license, alongside the Boo Casino data privacy rights we describe here for players. Any request involving verification documents or transaction history will be reviewed against our record-keeping obligations before a change or deletion is made.
If you have questions about how your information is handled, our support team is available through several channels:
- Live chat, available directly on our site.
- Email, through [email protected].
- Phone, at +356 2034 1626, for players who prefer to speak with someone directly.
Support is generally available daily, with office hours running approximately from 10:00 to 23:30 GMT. Live chat may be reachable outside these hours, though phone and email responses are tied to our standard office times. Contact Support through any of these channels if you would like more detail on how your information is handled or want to make a request about your account data.